Velas and Regali (PTY) Ltd., hereinafter referred to as “V&R”, provides website services and features to you subject to the following terms and conditions. The “Terms and Conditions” hereunder contained govern the ordering, sale and delivery of Goods. These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website. By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.
If you do not agree to these terms and conditions, please do not use this website.
PRIVACY AND SECURITY
Please review our Privacy and Security Policy, which also governs your visit to www.velasandregali.co.za to understand how we use and protect any information that you may give us when you use this website.
This site is intended to be used as a platform to browse content and make legitimate purchases. This site may not be used for any other unintended purposes. The entire content included in this website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is copyrighted as a collective work under South African and international copyright laws, and is the property of V&R. The collective work includes works that are licensed to V&R. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited unless authorized in writing by V&R.
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, V&R disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. V&R does not represent or warrant that the functions contained in this website will be uninterrupted or error-free, that the defects will be corrected, or that this website or the server that makes this website available are free of viruses or other harmful components. V&R does not make any warranties or representations regarding the use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise.
LIMITATION OF LIABILITY
V&R, its officers, directors, employees, agents, licensors, and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if V&R has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a V&R product is mistakenly listed at an incorrect price, V&R reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. V&R reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, V&R shall issue a credit to your credit card account in the amount of the incorrect price.
USE OF WEBSITE
Harassment in any manner or form on the website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a V&R or other licensed employee, host, or representative, as well as other members or visitors on this website is prohibited. You may not upload to, distribute, or otherwise publish through this website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this website or use this website to solicit others to join or become members of any other commercial online service or other organization.
V&R does not and cannot review all communications and materials posted to or created by users accessing this website, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing us with the ability to view and distribute user-generated content on this website, V&R is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on this website. However, V&R reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark, or another intellectual property right of another or (d) offensive or otherwise unacceptable to V&R in its sole discretion.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may
These Terms and Conditions and our relationship or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications, or the like instituted by either party against the other, arising from any of these Terms and Conditions.
In the event of any dispute arising between you and V&R, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
Nothing in this clause or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
You agree to indemnify, defend, and hold harmless V&R, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.
In an attempt to provide increased value to our visitors, V&R may link to sites operated by third parties. However, even if the third party is affiliated, V&R has no control over these linked sites, all of which have separate privacy and data collection practices, independent of V&R. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, V&R seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites, it links to as well (including if a specific link does not work).
Orders will only be processed once full payment has been received including taxes and delivery. Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the V&R bank account, the details of which will be provided on request. Card transactions will be acquired for V&R via PayPal Pte Ltd who is the approved payment gateway for all South African Acquiring Banks. PayPal uses the strictest form of encryption, and no Card details are stored on the website. Users may go to www.paypal.com to view their security certificate and security policy.
The merchant outlet country at the time of presenting payment options to the cardholder is South African. Transaction currency is South African Rand (ZAR).
RETURN AND REFUNDS POLICY
The provision of goods and services by V&R is subject to availability. In cases of unavailability, V&R will refund the client in full within 30 days.
Items returned unused, unaltered may be returned for exchange for a credit and refund at your cost.
Any items that you believe to have a manufacturing defect, may be returned to us at your cost within 7 days for further inspection and investigation – pending this result, we will offer further recourse on a case by case basis.
BURNED OR DAMAGED CANDLES CANNOT BE RETURNED unless specifically requested or pre-authorized directly by a V&R representative.
V&R does not offer free returns on any items ordered by the user in error and as such cancellation and or return of orders by the user will attract a 20% administration fee.
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way Email and courier tracking information. Please note, shipping/delivery dates and time frames for processing orders or returns and refunds are estimates only and cannot be guaranteed. We will endeavour to adhere to and honour the guidelines as best as possible. V&R cannot be held liable for any consequential loss due to estimate delivery times not being met.
• All orders of value under R 1 000.00 will incur a R 75.00 flat shipping rate fee.
• All orders over the value of R 1 000.00 will be shipped to you FREE OF CHARGE.
V&R’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. V&R is not responsible for any loss or unauthorized use of a product.
Orders placed may only be delivered to addresses within South Africa. V&R will not courier any orders out of SA.
If the packaging shows any signs of tampering, breakage, or evident signs of poor handling, this must be noted on the delivery waybill. Failure to note this on the waybill will result in a forfeiture of any claims as a result of poor delivery.
If there is a problem with the item(s) received, or if the item(s) received had been damaged in the delivery process, please contact us and provide us with photos of the damaged item(s) within 24 hours of receipt of the item(s) from our third-party courier partner.
V&R may deliver notice to you by e-mail, a general notice on the website, or by another reliable method to the address you have provided to V&R.
TERMINATION OF TERMS AND CONDITIONS
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
These terms and conditions, or any part of them, may be terminated by V&R without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.
“All the darkness in the world cannot
extinguish the light of a single candle.”
Francis of Assisi